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Cuvillier Verlag

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Contractual and Relational Governance in Information Systems Outsourcing Relationships

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Contractual and Relational Governance in Information Systems Outsourcing Relationships (English shop)

Thomas Fischer (Author)


Extract, PDF (130 KB)
Table of Contents, PDF (62 KB)

ISBN-13 (Hard Copy) 9783954044726
ISBN-13 (eBook) 9783736944725
Language English
Page Number 172
Lamination of Cover glossy
Edition 1. Aufl.
Publication Place Göttingen
Place of Dissertation Bern
Publication Date 2013-07-26
General Categorization Dissertation
Departments Economics
Business economics
Keywords outsourcing, governance, formal control, informal control, contract, trust, process view
URL to External Homepage

Many companies outsource parts of their information systems (IS) function to external service providers. However, many IS outsourcing projects fail. One of the main reasons for this failure is a lack of knowledge of appropriate governance of the relationship between client and vendor. While research indicates that the two main governance mechanisms, i.e., contractual and relational governance, may change over time, there is no consensus on how and why they change. A dynamic view on IS outsourcing governance is developed to understand those governance changes. This contributes to the ongoing scholarly debate on the relationship between contractual and relational governance, i.e., whether they act as complements or substitutes. In addition, one research article focuses on the impact of information technologies on the governance of IS outsourcing projects. The four research projects included in this book provide insights into how IS outsourcing governance may be improved.