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The Purchasing of Business Services

Hard Copy
EUR 45.00

EUR 31.50

The Purchasing of Business Services (English shop)

Performance Excellence Study 2016

Martin Hänsel (Author)
Erik Hofmann (Author)
Carsten Vollrath (Author)


Table of Contents, PDF (100 KB)
Extract, PDF (230 KB)

ISBN-13 (Hard Copy) 9783736994355
ISBN-13 (eBook) 9783736984356
Language English
Page Number 84
Lamination of Cover glossy
Edition 1. Aufl.
Publication Place Göttingen
Publication Date 2016-12-19
General Categorization Non-Fiction
Departments Economics
Keywords comprehensive, non-value-adding processes, typical procedures, conflicting

The following study reveals some comprehensive details and increases the transparency concerning the acquisition of business services. Especially for the DACH region, valuable and first of their kind insights are revealed. Altogether, ten major areas are addressed and analysed, focusing on a comparison with goods purchasing and typical procedures that are applied within professional purchasing organisations. It becomes clear, that different key aspects are relevant for business services and that a distinction to goods purchasing is necessary. This relates for example to an individual servicestrategy, the application of adequate evaluation procedures and the consideration of a social component for a purchasing success. Moreover, specific regulations for goods and services will further increase. In addition, the required knowledge of a purchaser, especially in the field of value-adding business services, will increase. Firms need to invest more in their purchasers in order to always assure high expertise. In contrary, the level of automation will increase for non-value-adding processes, leading to a touchless acquisition of goods and services. Within these conflicting priorities, firms need to develop comprehensive and competitive strategies to overcome the challenges related to the purchasing of business services. Therefore, the Performance Excellence Study provides a starting point for a further enhancement and a continuous improvement in business service purchasing.